Wolfi's Cycling Academy - Terms and Conditions

Last updated: 14 May 2026 Effective date: 14 May 2026 Website: https://wolfiscyclingacademy.ae Country of Merchant Domicile: United Arab Emirates (UAE)

Important: Please read these Terms and Conditions ("Terms") carefully before creating an account, booking a Program, or otherwise using the Wolfi's Cycling Academy booking portal (the "Portal"). By creating an account, completing a Booking, or otherwise using the Portal, you agree to be bound by these Terms on behalf of yourself and any Rider you register. If you do not agree to these Terms, you must not use the Portal or participate in any Program.

Cycling is a physical activity that carries inherent and unavoidable risks of injury and other harm. Section 8 ("Acknowledgement and Assumption of Risk") and Section 17 ("Limitation of Liability, Release and Indemnity") contain important provisions that limit our liability and require you, on behalf of yourself and your Rider, to assume risk and release certain claims. Please review these sections carefully.

1. About Us and How to Contact Us

1.1 The Portal and the cycling programs offered through it are operated by Wolfi's Cycling Academy ("WCA", "we", "us" or "our"), a UAE-based cycling education and coaching provider delivering structured cycling programs, coaching sessions, camps, events, and related services for children and young people. WCA is part of, and affiliated with, the Wolfi's Bike Shop group of businesses, and is based in the United Arab Emirates ("UAE").

1.2 The Portal is accessible at https://wolfiscyclingacademy.ae and at any other domain or sub-domain we may operate from time to time.

1.3 You can contact us at customercare@wolfis.ae for any questions about these Terms, your account, a Booking, a Rider, or any Program.

1.4 If we need to contact you, we will do so by email using the address associated with your account, or by any other contact method you provide to us.

2. Definitions

In these Terms, the following capitalised words have the meanings given below:

"Account" means the Portal account you create as a Parent.

"Booking" means a reservation made through the Portal for a Rider to participate in a Program or Event.

"Event" means a specific bookable instance of a Program, comprising one or more scheduled Sessions, including without limitation our "progression" courses and "taster" sessions.

"Parent", "Guardian", "you" or "your" means the adult individual who registers and operates an Account, books on behalf of a Rider, and assumes responsibility under these Terms.

"Program" means one of WCA's structured cycling programs, including (without limitation) Brilliant Balance, Pedal Power and Pedal Master delivered at schools, events, communities and one on one sessions.

"Rider" means the child or other participant on whose behalf a Booking is made and who attends Sessions.

"Session" means a single coaching session forming part of an Event.

"Venue" means any location at which a Session is delivered, including without limitation Al Hudayriyat Island (Abu Dhabi) and any other venue notified to you in the Portal.

3. Eligibility and Account Registration

3.1 Adult Account holder. To register an Account and make a Booking, you must be: (a) at least 18 years of age; (b) the parent or legal guardian of the Rider, or otherwise lawfully authorised by the Rider's parent or legal guardian to register the Rider, make Bookings, give the consents in these Terms, and provide the Rider's personal information; and (c) legally able to enter into a binding contract under the laws of the UAE.

3.2 Rider eligibility. Each Program is designed for a particular age range and skill level. The Portal will reject a Booking if the Rider's date of birth falls outside the published age range for the relevant Event. You must provide accurate date-of-birth and other Rider information; we may cancel a Booking if information provided is inaccurate, incomplete or misleading.

3.3 Account information. You must provide accurate, current and complete information when you create your Account (including a valid email address, your legal first and last name) and update it promptly if it changes. Account email addresses are tied to your sign-in and cannot be changed via the Portal; please contact us at customercare@wolfis.ae if your email address changes.

3.4 Account security. You are responsible for keeping your password confidential and for all activity that occurs under your Account. You must choose a strong password that meets the Portal's password requirements (minimum length and complexity). You must notify us immediately at customercare@wolfis.ae if you suspect any unauthorised access to your Account.

3.5 Account lockout. For your protection, your Account may be temporarily locked after a number of unsuccessful sign-in attempts. You may be required to verify your identity by email before regaining access. We may also suspend or terminate your Account in accordance with Section 16.

3.6 One Account per Parent. A Parent may register multiple Riders under a single Account, but should not maintain multiple Accounts for the same Parent.

4. The Programs and Services

4.1 Nature of the Programs. WCA delivers structured group cycling and skills coaching for children and young people. Sessions are delivered by WCA coaches at scheduled Venues at scheduled times.

4.2 Program descriptions. Information on the Portal (including age ranges, week counts, skill focus, Venues and Session times) is provided in good faith and for general guidance. Programs, Sessions, Venues, coaches, Session times and content may be changed, substituted or rescheduled by us, and Sessions may be combined, split, shortened, lengthened or cancelled, where we consider this reasonably necessary or appropriate (including for operational, weather, safety, health, regulatory or low-enrolment reasons).

4.3 Capacity. Each Event has a maximum capacity. Bookings are accepted on a first-come, first-served basis and are confirmed only when payment is received and the Booking is marked as confirmed in the Portal. There is no waiting list unless we expressly offer one.

5. Bookings

5.1 Booking flow. A Booking is created in the Portal as follows: (a) you confirm your Parent details; (b) you select an existing Rider profile or create a new Rider profile; (c) you review the Event details (including Sessions, Venue, dates, times and price); and (d) you confirm the Booking and pay any applicable fees.

5.2 Booking states. Each Booking moves through one or more of the following states: (a) Pending - the Booking has been created but payment has not yet been received. Pending Bookings reserve a place at the relevant Event but automatically expire and are cancelled if payment is not received within fifteen (15) minutes of the Booking being created. The reserved place will then be released back to other prospective Parents. (b) Paid - payment has been received and is being processed. (c) Confirmed - your Booking is confirmed and your Rider is registered for the Event. (d) Cancelled - the Booking has been cancelled (whether by expiry, by you in accordance with our cancellation policy, by us, or by mutual agreement).

5.3 One active Booking per Rider per Event. A Rider may have only one active Booking (Pending, Paid or Confirmed) per Event at a time.

5.4 Contract formation. A binding contract for the relevant Program is formed only when the Booking has moved to the Confirmed state. Until that point, we may decline to accept or process any Booking for any lawful reason, including in cases of suspected fraud, ineligibility, error, payment failure or capacity reasons.

5.5 Booking confirmation. Once your Booking is Confirmed, you will be able to view the Booking, the relevant Event, Venue and Rider information in the Portal. Where we offer email confirmations or reminders, these are provided as a courtesy; you are responsible for tracking your own Booking via the Portal.

6. Pricing, Fees and Payment

6.1 Prices. The price for each Event is displayed on the Portal in United Arab Emirates Dirhams (AED) and is the total price payable for the Booking (covering all Sessions in that Event for one Rider), unless stated otherwise. Prices may include or exclude applicable taxes (including UAE VAT) as indicated on the Portal at the time of Booking.

6.2 Price changes. Prices for future Events may change at any time. Changes will not affect any Booking that has reached the Paid or Confirmed state at the time of the change.

6.3 Accepted payment methods. We accept payments online using Visa and MasterCard credit/debit cards in AED. The logos of accepted cards are displayed on our home page and on the payment checkout page.

6.4 Payment processing and security. Payment for a Booking is made online through the Portal using the payment methods made available at checkout. All payments are processed through secure and PCI-compliant payment gateway providers. By paying, you agree to that provider's terms and authorise the charge to your selected payment method. We do not store your full card details on our systems.

6.5 Currency and conversion. All Bookings are charged in AED. If your payment method is denominated in another currency, your card issuer or bank may apply currency conversion, foreign-transaction or other fees; these are your responsibility.

6.6 Failed payments and timeouts. If a payment fails, is declined, is reversed, charged back, or is not completed within the 15-minute payment window described in Section 5.2(a), your Booking will be cancelled and the place released. You may attempt a new Booking subject to availability.

6.7 Errors. Despite our reasonable efforts, prices may occasionally be displayed incorrectly. Where the correct price is materially higher than the displayed price, we may contact you for instructions before accepting your Booking or, if your Booking has already been accepted, we may cancel it and refund any amount paid.

6.8 Non-transferability of paid bookings. Bookings, packages, memberships, and class credits are non-transferable and may not be resold.

7. Cancellations, Refunds, Returns and Rescheduling

7.1 Self-service cancellation. The Portal does not currently provide a self-service cancellation function. To request a cancellation, please contact us at customercare@wolfis.ae. Our current cancellation, refund and rescheduling policy is set out in Sections 7.2-7.10 and is also referenced in the Portal at the Booking detail page.

7.2 Automatic cancellation of unpaid Bookings. Pending Bookings that are not paid within fifteen (15) minutes are automatically cancelled by the system. No fees are charged for these cancellations.

7.3 Cancellation by you. Subject to any specific policy notified to you in writing or displayed at the time of Booking, cancellation requests received from you will be handled at our discretion, taking into account when the request is received relative to the start date of the Event, how many Sessions remain, the reason for cancellation, and our commitments to coaches and Venues. Unless we state otherwise in writing, fees paid are non-refundable.

7.4 Cancellation by us. We may cancel an Event (in whole or in part) for reasons including (without limitation): low enrolment, safety, weather, health or regulatory reasons, force majeure events (Section 18), or where you, the Rider or another person associated with you have breached these Terms or behaved in a manner described in Section 11. Where we cancel for reasons that are not attributable to you or the Rider, we will use reasonable efforts to offer a replacement Session or credits.

7.5 Rescheduling and missed Sessions. A Rider's failure or inability to attend a Session (including, without limitation, due to illness, transport, school, weather affecting the Rider but not the Session, or any other reason personal to the Rider) does not entitle you to a refund, credit, or substitute Session, unless we expressly agree otherwise in writing.

7.6 Substitutions and replacement. Where we cancel or reschedule a Session, we may offer a substitute or replacement Session at the same or a different Venue, with the same or a different coach, and on a different date or time, as a means of fulfilling our obligations. Replacement Sessions are offered at our reasonable discretion.

7.7 No transferability. A Booking is for the specific Rider and Event named in the Booking, and cannot be transferred to another Rider, another Event or another Parent's Account without our prior written consent.

7.8 Refund eligibility. Refunds are issued solely at the discretion of WCA and in accordance with this policy. Refunds may be considered in the following circumstances: (a) duplicate payments; (b) incorrect charges; (c) cancellation initiated by WCA where no replacement Session or credit is accepted; and (d) medical circumstances supported by valid documentation.

Refunds will generally not be issued for: (a) missed Sessions; (b) failure to attend; (c) late arrivals; (d) change of mind; (e) scheduling conflicts; or (f) partially used packages or memberships.

7.9 Refund method and processing time. Refunds will be done only through the Original Mode of Payment. Approved refunds may take 7 to 21 business days to be credited, depending on banking providers and card issuers.

7.10 Return policy. WCA provides coaching services and does not sell physical goods through the Portal. Accordingly, product returns are not applicable. Customer recourse in respect of Bookings is governed by the cancellation and refund provisions in Sections 7.1 to 7.9.

8. Acknowledgement and Assumption of Risk

8.1 Inherent risks of cycling. You acknowledge and agree, on behalf of yourself and the Rider, that cycling, balance training, group riding and related activities are physical activities that involve significant inherent and unavoidable risks, including (without limitation): (a) falls, collisions (with other Riders, pedestrians, vehicles, equipment, road furniture, animals or fixed objects), and loss of control of the bicycle; (b) bruising, abrasions, lacerations, sprains, fractures, dislocations, concussions, dental and facial injuries, internal injuries, permanent disability, paralysis and, in extreme cases, death; (c) exposure to weather, including heat, sun, humidity, dust, wind, sand and rain, and associated risks such as heat exhaustion, sunburn and dehydration, particularly in the UAE climate; (d) mechanical failure of the bicycle, helmet or other equipment, whether or not provided by the Rider, the Rider's family, or a third party; and (e) the actions or omissions of other Riders, coaches, volunteers, third parties, Venue operators and members of the public.

8.2 Voluntary participation. You confirm that participation by the Rider in any Program is entirely voluntary and that you have considered, and accept, all of the risks set out above and any others associated with cycling activities of this kind.

8.3 Fitness to participate. You confirm that the Rider is in good general health, is physically and mentally able to participate in the Program, and has no medical condition that would make participation unsafe for the Rider or others, except as you have disclosed to us in writing in advance and which we have accepted.

8.4 Skill and behaviour. You acknowledge that the Rider's safety depends, in significant part, on the Rider's own behaviour, attention, honesty about their skill level, and willingness to follow the instructions of coaches and Venue staff.

9. Parental and Guardian Authority and Consent

9.1 Authority. By making a Booking and by using the Portal, you confirm that you are the parent or legal guardian of the Rider, or are otherwise lawfully authorised to act on the Rider's behalf, and that you have the authority to: (a) register the Rider, provide the Rider's personal information and update it from time to time; (b) accept these Terms on behalf of the Rider and bind the Rider to them so far as is permitted by law; (c) give the consents in Section 13 (Photography and Media) and Section 14 (Privacy); (d) consent to the Rider's participation in the Program and Sessions; and (e) consent to first aid and emergency medical treatment in accordance with Section 10.

9.2 Emergency contact. You agree to provide an up-to-date emergency contact number on request and to ensure that an adult is contactable at all times that the Rider is in our care.

9.3 Drop-off and pick-up. You are responsible for ensuring the Rider arrives at the Venue in time for their Session and is collected promptly at the end. Our duty of care to the Rider begins when the Rider arrives at the Session's marshalling area and ends when the Session ends or the Rider leaves that area. We are not responsible for the Rider before or after that period.

9.4 Persistent delegation. Where you authorise another adult (for example, a family member, nanny or driver) to drop off or collect the Rider, you remain responsible under these Terms for that person's conduct in respect of the Rider and the Program.

10. Health, Safety and Medical Information

10.1 Medical disclosure. You must inform us in writing, in advance, of any medical condition, allergy, medication, learning need, behavioural condition, recent injury or surgery, or other matter affecting the Rider that we should reasonably know about in order to deliver Sessions safely. You must keep this information up to date.

10.2 Discretion to exclude. We may, at our reasonable discretion, decline to allow a Rider to participate in (or continue with) a Session if we consider that participation may pose a risk to the Rider, to other Riders, to coaches, or to the public, or that we cannot reasonably accommodate the Rider's needs. We will use reasonable efforts to discuss alternatives with you in such cases.

10.3 First aid and emergency treatment. You authorise WCA, its coaches, staff, contractors and any emergency services or medical professionals to administer first aid and, where reasonably necessary, to obtain or consent to emergency medical treatment for the Rider where you cannot be contacted in time. You agree to be responsible for any costs of medical or emergency treatment, transportation and related expenses for the Rider that are not covered by insurance.

10.4 Communicable illness. You agree not to bring the Rider to a Session if the Rider is unwell, is suffering from a communicable disease, or has been in close contact with someone who is, in circumstances where attendance would pose a risk to others. We may exclude any Rider who appears unwell.

10.5 No insurance by default. Unless we expressly state otherwise in writing, fees for Programs do not include personal accident, medical or other insurance for the Rider. You are responsible for arranging appropriate insurance for the Rider if you wish to do so.

11. Code of Conduct

11.1 Standard of behaviour. Riders, Parents and any person attending a Session with them must: (a) follow the reasonable instructions of WCA coaches and Venue staff at all times; (b) behave respectfully and safely toward coaches, other Riders, other Parents, Venue staff, the public and any equipment; (c) refrain from any abusive, threatening, discriminatory, violent, dishonest, harassing or unlawful behaviour; (d) refrain from being under the influence of alcohol or any unlawful or impairing substance at a Venue; (e) comply with all applicable Venue rules and UAE laws and regulations.

11.2 Right to exclude. We reserve the right to refuse entry to, exclude, suspend or remove from a Session or the Program any Rider, Parent or accompanying person who breaches Section 11.1 or whose presence we consider, acting reasonably, to be incompatible with the safety, welfare or enjoyment of others. In serious or repeated cases, we may cancel current and future Bookings without refund.

12. Equipment, Helmets and Attire

12.1 Other equipment and clothing. The Rider should wear closed-toe footwear (no sandals or open shoes), weather-appropriate athletic clothing, no skirts, high pony tails and should bring water. We may, from time to time, recommend or require additional protective equipment (such as gloves, knee or elbow pads); you are responsible for providing these.

13. Photography, Video and Media Release

13.1 Photography during Sessions. From time to time we, or persons authorised by us, may take photographs or video recordings during Sessions for legitimate purposes including coaching feedback, record-keeping, safety, marketing, social media, our website (including the Portal), printed materials and press.

13.2 Photo consent flag. For each Rider, you may set a "no pictures" preference in the Rider's profile in the Portal. If you set this preference: (a) we will use reasonable efforts not to publish photographs or videos in which that Rider is reasonably identifiable; (b) we may still capture incidental imagery (for example, group shots in which the Rider appears briefly or in the background) and may use such imagery where the Rider is not the subject and is not reasonably identifiable; and (c) we may still take and retain imagery for internal coaching, safety and record-keeping purposes.

13.3 Default consent. Where you have not set the "no pictures" preference, you grant WCA and its affiliates a perpetual, royalty-free, worldwide, non-exclusive licence to use, reproduce, edit, adapt, publish and distribute photographs and recordings of the Rider taken during Sessions for the purposes described in Section 13.1. We will not associate the Rider's full name or contact details with such imagery in public materials.

13.4 Photography by others. You are responsible for the conduct of any guests you bring to a Venue. We may restrict or prohibit photography by Parents and guests at a Venue, particularly where it would risk capturing Riders whose Parents have set the "no pictures" preference.

14. Privacy and Data Protection

14.1 Information we collect. When you create an Account, register a Rider, or make a Booking, we collect and process personal information about you and the Rider, including: (a) Parent: first name, last name, email address, and information about the devices and IP addresses you use to access the Portal; (b) Rider: first name, last name, date of birth, gender, grade and/or school class, locality (whether the Rider is a UAE local), photography preference and any health, safety or accessibility information you choose to provide; (c) Booking and payment: Bookings made, Events booked, Sessions attended, amounts paid, currency, payment method reference (we do not store full card details), refunds, and cancellation reasons; (d) Communications: correspondence between you and us; and (e) Account security: sign-in history, failed sign-in attempts and similar security information.

14.2 Purpose of processing. We use this information to operate the Portal, deliver Programs, communicate with you about your Bookings, process payments, ensure the safety and welfare of Riders, manage our business, comply with our legal obligations, and (subject to your separate consent where required) send service updates and marketing.

14.3 Card and personal data protection. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

14.4 Sharing. We may share personal information with: our coaches and staff; our PCI-compliant payment service provider (for payment processing only); our IT and hosting providers; our professional advisers; Venue operators (where required for access); emergency services and medical professionals (as needed under Section 10); and authorities where we are required to do so by law.

14.5 Storage and security. We take reasonable technical and organisational measures to protect personal information. Personal data may be stored or processed in jurisdictions outside the UAE in connection with our cloud and payment service providers.

14.6 Your rights. Subject to applicable law, you may have the right to access, correct, restrict, or request deletion of personal information we hold about you and the Rider, and to withdraw consents you have given. You can also request that we delete a Rider's data through the Portal's deletion request workflow (where available) or by contacting us at @wolfis.ae. Where you withdraw consent or request deletion of data that is necessary for active Bookings, we may be unable to delete the Rider’s data fully depending on section 14.7 and we may be unable to continue providing the Program for the Rider and the Booking may be cancelled in accordance with Section 7.

14.7 Retention. We retain personal information for as long as needed to deliver the Programs, to comply with our legal, accounting, tax and reporting obligations, and to manage disputes. Bookings and Booking-related records (including in cancelled or expired states) may be retained for longer periods for legal, financial and audit purposes.

14.8 Privacy Policy. A separate Privacy Policy may be published on the Portal from time to time and, where it is, will form part of these Terms. In the event of any conflict between these Terms and the Privacy Policy on privacy matters, the Privacy Policy will prevail.

15. Communications

15.1 Service communications. By creating an Account, you consent to receive service communications from us by email, including Booking confirmations, payment receipts, reminders, schedule changes, safety notices, account-security messages, and other operational messages. These are not marketing and cannot be opted out of while you have an active Account.

15.2 Marketing. We will only send you marketing communications where we have a lawful basis to do so. You can opt out of marketing communications at any time using the unsubscribe link in the relevant email or by contacting customercare@wolfis.ae.

15.3 Your contact details. You are responsible for ensuring that the email address on your Account is accurate, monitored, and capable of receiving communications from us.

16. Suspension, Termination, Fraud Prevention and Data Deletion

16.1 Termination by you. You may stop using the Portal at any time. You may request deletion of your Rider's information and/or your Account by contacting customercare@wolfis.ae or via any in-Portal deletion workflow we make available.

16.2 Termination by us. We may suspend or terminate your Account, cancel any of your Bookings, or refuse you future Bookings, where: (a) you have materially breached these Terms; (b) you, the Rider, or any person accompanying you have engaged in conduct described in Section 11.1; (c) we reasonably suspect fraud, payment reversal, chargeback abuse or other unlawful conduct; (d) we are required to do so by law; or (e) we cease operating the Portal or the relevant Program.

16.3 Fraud prevention and chargebacks. You are responsible for maintaining the confidentiality of your account and payment information. WCA reserves the right to: (a) request identification verification; (b) decline suspicious transactions; (c) suspend accounts linked to fraudulent activity; and (d) report unlawful activity to relevant authorities.

You agree not to initiate fraudulent or unjustified payment chargebacks. WCA reserves the right to suspend accounts, recover outstanding amounts, and provide booking, attendance, and transaction records to financial institutions in response to payment disputes or chargeback investigations. Any fraudulent use of the platform may result in cancellation of bookings and legal action and immediate cancelation of the respective session connected to the rider(s) in subject.

16.4 Effect of termination. On termination, your right to use the Portal ceases. Provisions of these Terms that are intended to survive termination (including Sections 8, 13, 14, 17, 18, 21 and 22) will continue to apply.

16.5 Deletion mechanics. Where you request deletion of a Rider's data, we will process your request through our deletion-request workflow. Some data (for example, Bookings, payment records, communications, deletion-request records and any data we are required to retain for legal, audit, accounting or tax reasons) may be retained beyond the deletion of the Rider's profile, and may be retained in soft-deleted form so that it is no longer associated with an active profile but remains accessible for the purposes described in Section 14.7.

17. Limitation of Liability, Release and Indemnity

17.1 Nothing limited that cannot be limited. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable UAE law, including liability for death or personal injury caused by our gross negligence, fraud, fraudulent misrepresentation, or wilful misconduct.

17.2 Release. Subject to Section 17.1, and to the maximum extent permitted by law, you, on behalf of yourself, the Rider, and your and the Rider's heirs, assigns and personal representatives, release and discharge WCA, its affiliates, owners, directors, officers, employees, coaches, contractors, agents, volunteers and Venue partners (together, the "Released Persons") from any and all claims, demands, actions, costs and liabilities arising out of or in connection with the Rider's participation in any Program, Session or activity at a Venue, including in respect of the inherent risks described in Section 8.

17.3 Limitation of liability. Subject to Section 17.1, and to the maximum extent permitted by law: (a) the Released Persons will not be liable for any indirect, special, consequential, incidental or punitive loss or damage, or for any loss of profit, revenue, opportunity, anticipated savings, goodwill or reputation, in each case howsoever arising; (b) the Released Persons will not be liable for any loss, theft or damage to bicycles, helmets, clothing, electronics or other personal property at a Venue; (c) the Released Persons will not be liable for banking or payment gateway delays, failed transactions caused by third-party providers, unauthorised account access arising from user negligence, or service interruptions beyond reasonable control; and (d) the aggregate liability of the Released Persons in respect of any Booking, however arising, will not exceed the total fees actually paid by you to WCA for that Booking.

17.4 Indemnity. Subject to Section 17.1, and to the maximum extent permitted by law, you agree to indemnify and hold the Released Persons harmless from and against any claim, demand, action, cost or liability arising from: (a) any breach by you of these Terms; (b) any inaccurate, incomplete or misleading information you provide about yourself or the Rider; (c) the conduct of the Rider or any person accompanying you at a Venue; and (d) any damage caused by the Rider to property or to other persons.

17.5 Acknowledgement. You acknowledge that the allocation of risk in this Section 17 is reasonable in light of the nature of the Programs, the inherent risks of cycling, and the fees paid.

18. Force Majeure

18.1 We will not be liable for any failure or delay in performing our obligations (including delivering Sessions or Programs) where that failure or delay is caused by events beyond our reasonable control, including (without limitation): acts of God; severe weather, sandstorms, flooding, fire or heatwave; epidemic or pandemic; war or civil unrest; terrorism; acts or omissions of any government, regulator or Venue operator; failures of utilities, telecommunications or transport; strikes or labour disputes; and cyber-attacks or other security incidents.

18.2 In a force majeure event, we will use reasonable efforts to reschedule affected Sessions or otherwise mitigate the impact in accordance with Section 7.4.

19. Service Delivery

19.1 Nature of delivery. WCA provides in-person coaching services at designated Venues in the UAE. No physical goods are shipped or delivered through the Portal.

19.2 Electronic delivery of booking confirmations. Upon successful payment and confirmation of a Booking, Booking details (including Event, Sessions, Venue, dates and times) are made available to you electronically through the Portal and, where applicable, by email to the address associated with your Account.

19.3 Access to services. Access to the booked service is granted in accordance with the scheduled date, time and Venue of each Session, subject to the terms of these Terms (including Sections 4, 7, 9, 10, 11 and 12).

20. Sanctions and Restricted Jurisdictions

20.1 OFAC compliance. Wolfi's Cycling Academy will NOT deal or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with the laws of the UAE.

20.2 You confirm that you are not located in, ordinarily resident in, or a national of any country or territory that is subject to comprehensive sanctions by the UAE, the United Nations, the United States Office of Foreign Assets Control, the European Union or the United Kingdom, and that you are not otherwise a person with whom we are restricted by applicable law from dealing.

21. Intellectual Property

21.1 Our rights. WCA (and our licensors) own all intellectual property rights in the Portal, the Programs (including Program names, syllabi and coaching methods), the WCA name and logo, and all content we make available through the Portal. Nothing in these Terms transfers any of those rights to you.

21.2 Limited licence to you. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Portal solely for the purpose of making and managing Bookings for Riders for whom you are responsible, in accordance with these Terms.

21.3 Restrictions. You must not (and must not permit any other person to): copy, modify, distribute, sell, license, frame, scrape, reverse-engineer or create derivative works from any part of the Portal or its content; remove proprietary notices; use the Portal in violation of these Terms or applicable law; use the Portal to send spam or to test or probe its security; or interfere with the Portal's operation.

22. Third-Party Services

22.1 The Portal relies on third-party services, including a third-party payment service provider, hosting providers, communications providers and similar service providers. Their services are governed by their own terms and privacy notices. We are not responsible for the acts, omissions, content or services of those third parties, except as expressly set out in these Terms.

23. Changes to these Terms and to the Portal

23.1 Changes to Terms. We may amend these Terms from time to time. Where we make material changes, we will notify you by email and/or by a notice in the Portal before the changes take effect. The "Last updated" date at the top of these Terms shows when they were last amended. By continuing to use the Portal or making a new Booking after the changes take effect, you accept the amended Terms. If you do not accept them, you must stop using the Portal.

23.2 Changes to the Portal. We may add, change, suspend or remove features of the Portal at any time without notice.

24. General

24.1 Entire agreement. These Terms (together with any Privacy Policy and any policies expressly incorporated by reference) constitute the entire agreement between you and WCA in respect of the Portal and the Programs, and supersede any prior agreement or understanding between us on those matters.

24.2 Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid, legal and enforceable while preserving the parties' original intent.

24.3 No waiver. Our failure or delay in enforcing any right under these Terms is not a waiver of that right.

24.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or successor in connection with a reorganisation or sale of our business.

24.5 No third-party beneficiaries. Except for the Released Persons (who may enforce Section 17), no person who is not a party to these Terms has any right to enforce them.

24.6 Notices. Any notice you give us under these Terms must be sent to customercare@wolfis.ae. Any notice we give you will be sent to the email address on your Account.

24.7 Language. These Terms are made available in English. If we provide a translation as a courtesy, the English version will prevail in case of any conflict.

25. Governing Law and Dispute Resolution

25.1 Governing law. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates. These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims), are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate in which the relevant Venue is located.

25.2 Jurisdiction. Subject to Section 25.3, you and WCA submit to the exclusive jurisdiction of the courts of the Emirate in which the relevant Venue is located, or, in their absence, the courts of Dubai, UAE, in respect of any dispute or claim arising out of or in connection with these Terms.

25.3 Informal resolution. Before commencing any legal proceedings, you agree to contact us at customercare@wolfis.ae and use good-faith efforts to resolve the dispute informally with us.

26. Contact

If you have any questions about these Terms, your Account, a Booking or a Rider, please contact us:

Wolfi's Cycling Academy Country of Merchant Domicile: United Arab Emirates

Address: Al Hudayriyat Island (Abu Dhabi).

Email: customercare@wolfis.ae

Phone: 800 965 347

Web: https://wolfiscyclingacademy.ae

Instagram: @wolfiscyclingacademy

27. Acceptance

By creating an Account, making a Booking, or submitting payment through the Portal, you confirm that you have read, understood and accept these Terms and Conditions.

These Terms were last updated on 14 May 2026.